Terms & Conditions

Delivery

We aim to process all orders within two working days/48 hours (not including weekends and bank holidays). If there is likely to be any delay in sending your order we will get in touch to let you know. You will recieve an order confirmation email once the order is placed, and another to let you know once it has been posted, which will contain tracking information where available. Orders placed before 3pm (GMT) will be posted that day in most cases. We do not post on Saturdays.

Delivery Charges

UK – standard delivery within in the UK is free and orders will usually arrive within three working days of dispatch.

UK Express Delivery – next working day delivery, tracked with signature on delivery is £8 (so your order will be posted next working day and will arrive the day after that. For example if you placed an order on Monday afternoon, we would post your order on Tuesday and it will be delivered by 1pm on Wednesday.

Returns

Please notify us of any returns within 7 days.  Returns must be received within 30 days of purchase in original packaging and condition, unworn and with tags attached.

Please ensure you enclose the completed returns form with your order, or if you do not have that, a note of your name, address, order number and email address to allow us to process your return promptly.

You may return your order by any postal method, though we strongly recommend sending by a tracked method and obtaining proof of postage, as we cannot be held responsible for items that are lost in transit on their way to us.

When trying on items of clothing, please ensure that you are not wearing transferrable makeup, perfume or deodorant, which may leave a scent or marks on the item.

We will be unable to accept the return of any item where there is evidence that these instructions have not been followed or the item is soiled.

Pierced jewellery cannot be returned for hygiene reasons.

We reserve the right to refuse a refund on any items that are not fully fit for re-sale. This does not affect your statutory rights.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy.

EXCHANGE POLICY

If you wish to exchange an item for a different size or colour please contact us at info.rocknrollacity@gmail.com before sending the item back so that we can confirm that the required item is available, if the item is low in stock we will then reserve the item for you. If the item is not currently available we will give you an estimated date it is due back in stock and if you wish to wait we can send it out as soon as it is available, if you prefer not to wait then we will issue you a refund instead. If any item required for an exchange is no longer available and will not be coming back into stock we will issue a refund in its place.

When returning an item for exchange you must clearly mark on the returns form that you wish to exchange and what item you wish to exchange for.

Items returned for exchange must be unworn, unwashed, undamaged, unused, with all original tags, labels, boxes or gift bags attached/included.

When trying on items of clothing, please ensure that you are not wearing transferrable makeup, perfume or deodorant, which may leave a scent or marks on the item.

We will be unable to accept the return for exchange of any item where there is evidence that these instructions have not been followed or the item is soiled.

We reserve the right to refuse an exchange on any items that are not fully fit for re-sale. This does not affect your statutory rights.

INTERNATIONAL RETURNS

As international post does take longer, we do allow additional time for international refunds/exchanges. Overseas customers are advised to email us before they return any items, informing us of the reasons for return so that this can be logged.

The cost of returning the item to us is your responsibility. If you wish to return your item we advise you do so via tracked delivery. Tracked delivery will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund.

If you do choose to use an untracked service your order cannot be tracked, we cannot be held responsible if your item is lost in transit.

REFUND TIMESCALE

All parcels can take up to 10 working days to be returned to our warehouse, unless sent via special delivery, all refunds will be processed within 5 working days of receipt. Returns are processed during working days only.

If this time has passed and you have not been issued with a refund, please email us at info.rocknrollacity@gmail.com and we can check on it for you.

FAULTY OR INCORRECT ITEMS

If the item you receive is faulty, or different to what you ordered, please email info.rocknrollacity@gmail.com– we will reply to you within 2 working days with a solution.

Please provide your name, order number, details of the product and a description of the fault, or the incorrect item you received, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

This returns policy does not affect your statutory rights.